Warranty & Return Policy

I. PRODUCT RETURNS.

1. INSPECTION PERIOD Buyer shall inspect the Products within sixty (60) days of receipt (“Inspection Period”). Buyer will be deemed to have accepted the Products unless it notifies Seller in writing of any Nonconforming Products during the Inspection Period and furnishes such written evidence or other documentation as reasonably required by Seller. “Nonconforming Products” means that the Products shipped are different than those identified in Buyer’s purchase order.
2. RETURN WITHIN 60 DAYS You can return your online purchase for exchange or refund within the inspection period. No products may be returned without prior written approval from Seller (Return Authorization) and provided that product is in its original packaging, unused, unexpired, undamaged, unaltered and in salable condition. Proof of purchase is required for all returns and exchanges.
3. AFTER 60 DAYS Buyer will be deemed to have accepted the Products unless the buyer notifies Seller in writing of any Nonconforming Products during the Inspection Period and furnishes such written evidence or other documentation as reasonably required by Seller. “Nonconforming Products” means that the Products shipped are different than those identified in Buyer’s purchase order.
4. REFUND Seller generally issues credit (from which Seller may deduct shipping, restocking and reconditioning expenses) for returned merchandise.
5. FULL LEGAL TERMS APPLICABLE The provisions of product returns and exchanges, are subject in their entirety to the full Terms and Conditions, which are published on our website and updated from time to time via this link: Terms and conditions of sale

II. RETURNS PROCESS.

If you need to return an item, contact Ultraflo Customer Service Toll Free at 800-950-1762, locally at 573-883-8881 or email Ultraflo at: returns@ultraflovalve.com to request an RMA number.

To Return merchandise, please do the following:

1. Carefully package the item(s) using the original box if possible or your own packaging with adequate protection.
2. Include the packing slip, along with your reason for return written on the packing slip. If the original packing slip is not available, please provide the purchase date, the original invoice number, and the item number for the product(s) you are returning. The packing slip or other instrument must also include whether you would like a replacement product or a credit. The packing slip or other instrument must also include the RMA number.
3. Write the RMA Number on the outside of the box and utilizing prepaid shipping (We do not accept Cash on Delivery or C.O.D), return the merchandise to:

1. 1. No. 8 Trautman Industrial Drive
      Ste. Genevieve
      MO 63670

III. ASSISTANCE.

For assistance with returns, call Ultraflo Customer Service Toll Free at 800-950-1762, locally at 573-883-8881 or email Ultraflo at: returns@ultraflovalve.com

For our complete Terms of Service including Warranty, please visit: Terms and conditions of sale

IV. WARRANTY

Seller warrants to Buyer that, for a period of thirty-six (36) months from the date of Bray’s shipment (the “Warranty Period”) from its manufacturing facility, Products manufactured by Seller will be free from defect s in materials and workmanship when used for the purposes for which they were designed and manufactured. Seller does not warrant the Products against chemical or stress corrosion or against any other failure (including normal wear and tear due to operation or the environment) other than from defects in materials or workmanship.

The Seller shall not be liable for a breach of the warranty set forth in Section 11(A)unless:(i) Buyer gives written notice to Seller of the defect during the Warranty Period and, in any event, within fourteen (14) days of the time when Buyer discovers or ought to have discovered the defect; (ii) Seller is given a reasonable opportunity after receiving the notice to examine such Products and Buyer (if requested to do so by Seller) returns such Products to Bray’s factory or such other place that Seller shall designate on the Quotation for the examination to take place there; (iii) Products are stored, maintained and shipped in accordance with Seller’s applicable guidelines therefor (available to Buyer in product information available at Terms and conditions of sale , please contact productspec@bray.com with any questions concerning the guidelines) and (iv) Seller reasonably verifies Buyer’s claim that the Products are defective. Buyer shall return (freight prepaid) the defective Product to Bray at Bray’s factory or such other place that Seller shall designate on the Quotation no later than ninety (90) days of Buyer’s initial written notice to Seller of the defect. Upon Seller’s confirmation of Products in breach of the warranty provided under Section 11(A), Seller shall credit the Buyer’s expense for shipment against the Buyer’s payment obligations to Seller and, if Seller exercises its option to replace such defective Products, Seller shall ship to Buyer the replaced Products and the terms of Section 8(B)shall apply for such replaced Products, except that Seller shall be responsible for the costs and expenses for such shipment. Seller shall not be obligated for any on-site costs, including removal and reinstallation of any warranted Products. Upon request, Buyer shall provide Seller reasonable and clear access to the warranted Products.

The Seller shall not be liable for a breach of the  warranty set forth in Section 11(A)if:  (i) Buyer makes any further use of such Products after giving such notice; (ii) the defect arises because Buyer failed to follow Seller’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Products; or (iii) Buyer alters or repairs such Products without the prior written consent of Seller  Subject to Section 11(D)and Section 11(E)above, with respect to any such Products during the Warranty Period, Seller shall, in its sole discretion, either: (i) repair or replace such Products (or the defective part) or (ii) credit or refund the price of such Products at the pro rata contract rate provided that, if Seller so requests, Buyer shall, at Seller’s expense, return such Products to Seller. THE REMEDIES SET FORTH IN THIS SECTION 11(E)SHALL BE THE BUYER’S SOLE AND EXCLUSIVE REMEDY AND SELLER’S SOLE ANDENTIRE LIABILITY FOR ANY BREACH OF THE LIMITED WARRANTY SET FORTH IN SECTION 11(A). LIMITATION OF LIABILITY.

IN NO EVENT SHALL SELLER BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, LOSTPROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF OR RELATING TO ANY BREACH OF THESE TERMS, WHETHER OR NOT THE POSSIBILITY OF SUCH DAMAGES HAS BEEN DISCLOSED IN ADVANCE BY BUYER OR COULD HAVE BEEN REASONABLY FORESEEN BY BUYER, REGARDLESS OF THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED, AND NOTWITHSTANDING THE FAILURE OF ANY AGREEDOR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.  No action, regardless of form, may be brought by Buyer more than one (1) year after the cause of action has accrued.

IN NO EVENT SHALL SELLER’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO ANY PRODUCT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL OF THE AMOUNTSPAID TO SELLER FOR SUCH PRODUCT.

To read our complete Sales Terms of Service, please visit: Terms and conditions of sale